At Safe Deposit Shop, we combine robust security solutions with customer-focused service. Our policies are designed to protect your interests while maintaining the integrity of our security products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for time-sensitive orders

Free Shipping (EMS):
– Delivery time: 15-25 business days after shipment
– Free for orders over $50 USD
– Available for most destinations (excluding some Asian and remote regions)

International Shipping

We ship globally (with some Asian and remote region exceptions). International customers are responsible for any customs fees or import duties. For the most accurate delivery estimates, please contact our Security Support Team before ordering.

Returns & Exchanges

We stand behind our security products. If you’re not completely satisfied with your Battery Safe, Fireproof Safe, or any other security solution, we offer a straightforward returns process.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Original packaging with all security seals intact
  • Proof of Purchase: Original invoice required
  • Restocking Fee: None for eligible returns

Non-Returnable Security Products

Due to security protocols and hygiene considerations, we cannot accept returns on:

  • High Security Safes (once opened, security integrity cannot be verified)
  • Data Safes (due to potential data contamination risks)
  • Custom-configured Safes (made to specific measurements or security requirements)

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our Security Support Team at [email protected] with:

  • Subject line: “Return Request – Order #[Your Order Number]”
  • Product name and quantity
  • Reason for return
  • Preference for refund or exchange

Sample Email:
Subject: Return Request – Order #12345

Dear Safe Deposit Shop Team,
I would like to request a return for my recent order (#12345).
Product Name: Fireproof Home Safe
Quantity: 1
Reason for Return: Incorrect size
I would prefer: Exchange for Medium Fireproof Home Safe
Please advise on next steps.
Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our security team will:

  • Verify your purchase details
  • Provide a Return Authorization Number (RAN)
  • Send shipping instructions based on your location

Step 3: Ship Your Return

Package the item securely (original packaging preferred) including:

  • Completed return form (provided with your RAN)
  • Copy of your invoice
  • Return Authorization Number clearly visible

Refund Processing

Once we receive and inspect your return:

  • Timing: 5 business days from receipt
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

Equal Value Exchanges:

  • Follow standard return process
  • Clearly state desired replacement item
  • No additional shipping fees for same-weight products

Higher Value Exchanges:

  • You’ll be invoiced for the price difference
  • New item ships after payment confirmation

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and customs fees
  • We recommend tracked shipping with insurance (DHL or FedEx)
  • Refunds exclude original shipping costs and import duties

Security First

All returned safes undergo thorough security inspection before being restocked or destroyed (for security-sensitive items). This ensures no compromise to our products’ protective capabilities.

Contact Our Security Support Team

For questions about our policies or your return status:

Email: [email protected]
Address: Safe Deposit Shop, 3349 Patterson Street, Durham, US 03824

Last Updated: [Insert Date]