At Safe Deposit Shop, we stand behind the quality of our security products. If you’re not completely satisfied with your purchase of our Battery Safes, Fireproof Safes, or any other security solution, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Item must be in original condition with all packaging and security seals intact
  • Original proof of purchase must be provided
  • Item must not show signs of use or installation

Important Exceptions

The following products cannot be returned due to security and hygiene reasons:

  • High Security Safes (once opened, the security integrity cannot be verified)
  • Data Safes (due to potential data contamination risks)
  • Custom-configured safes (made to specific measurements or security requirements)

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the subject line “Return Request” and include:

  • Your order number
  • Product name and quantity
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Safe Deposit Shop Team,

I would like to request a return for my recent order (#[Your Order Number]).
Product Name: [Product Name]
Quantity: [Number of Items]
Reason for Return: [Brief Explanation]
I would prefer: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our security team will:

  • Verify your purchase details
  • Provide a Return Authorization Number (RAN)
  • Send shipping instructions based on your location

Step 3: Ship Your Return

Package the item securely using the original packaging when possible. Include:

  • Completed return form (provided with your RAN)
  • Copy of your invoice
  • Return Authorization Number clearly visible on the package

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges of equal value:

  • Follow the standard return process
  • Clearly state your desired replacement item
  • No additional shipping fees if exchanging for same-weight products

For exchanges of higher value:

  • You’ll be invoiced for the price difference
  • New item ships after payment confirmation

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using tracked shipping with insurance (like DHL or FedEx)
  • Refunds will exclude original shipping costs and any import duties paid

Security First

All returned safes undergo thorough security inspection before being restocked or destroyed (for security-sensitive items). This process ensures no compromise to our products’ protective capabilities.

Contact Us

For questions about our return policy or the status of your return:

Safe Deposit Shop Customer Security Team
[email protected]
3349 Patterson Street, Durham, US 03824

Last Updated: [Insert Date]