At Safe Deposit Shop, we’re committed to providing premium security solutions with exceptional service. Below you’ll find answers to common questions about our products, shipping, payments, and more. For additional inquiries, please contact our security specialists at [email protected].

Product Questions

1. What types of safes do you offer?
We specialize in premium security solutions including: Fireproof Safes (for documents and data), High Security Safes (for valuables and jewelry), Deposit & Drop Safes (for businesses), Specialty Safes (for batteries, car keys, and more), and Space-Saving Options (drawer and wall safes). Browse our complete collection to find your perfect security match.
2. Are your fireproof safes truly fire resistant?
Absolutely. Our fireproof safes undergo rigorous testing to meet international standards. Protection levels vary by model (typically 30-120 minutes at 1400°F+), with specialized options for paper documents versus digital media. Product pages specify exact ratings.
3. How do I choose between a home safe and high-security safe?
Home safes offer excellent protection against casual theft and fire, while high-security models feature reinforced steel construction, advanced locking mechanisms, and often insurance-approved ratings. Consider the value of items you’re protecting and whether you need burglary resistance beyond fire protection.

Shipping & Delivery

1. What shipping methods do you offer?
We provide two secure options:
– Express Secure Shipping ($12.95 via DHL/FedEx): 10-15 business days with full tracking
– Complimentary Standard Shipping (Free on orders >$50 via EMS): 15-25 business days with basic tracking
All packages require signature confirmation and use discreet packaging.
2. Do you ship internationally?
Yes! We deliver worldwide except certain Asian and remote regions. International orders typically take 3-5 additional business days. Customs fees (if applicable) are the customer’s responsibility.
3. How are heavy safes delivered?
Floor safes and large models ship via freight carriers with threshold delivery (curbside or first dry area). We strongly recommend measuring entryways beforehand and having assistance available. Special white-glove delivery may be arranged for an additional fee.

Payments & Orders

1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
2. When will my order be processed?
Orders placed before 3PM EST (Monday-Friday) typically process within 1-2 business days. You’ll receive an immediate order confirmation and shipping notification with tracking when your package departs our Durham warehouse.
3. Can I modify or cancel my order?
Contact us immediately at [email protected] if you need changes. Once an order enters processing (usually within 4 hours), modifications may not be possible due to our security verification protocols.

Returns & Warranty

1. What is your return policy?
We offer a 15-day return window from delivery date for unused products in original packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged/incorrect. Note: Custom and high-security safes may be final sale (marked at purchase).
2. What if my safe arrives damaged?
Despite our military-grade packaging, contact us within 48 hours of delivery with photos of both the packaging and damaged item. We’ll arrange a replacement at no cost to you.
3. Do your safes come with warranties?
Yes! Warranties vary by product line (typically 1-5 years for mechanical components and lifetime for fireproofing materials). Registration instructions accompany your safe. Our safes are built to last generations.

Security & Privacy

1. Is my payment information secure?
Completely. We use PCI-compliant encryption and never store full payment details. You may also check out securely via PayPal for added protection.
2. Why does your packaging not mention safes?
Security begins at shipment. All packages ship in unmarked boxes with generic return labels to prevent identification of valuable contents—another layer of protection we provide at no extra cost.
3. Can I request extra discreet shipping?
Our standard shipping is already designed for maximum discretion. For special requests (business deliveries or sensitive locations), contact our security team before ordering for customized solutions.

Still have questions? Our security specialists are available via email at [email protected] to help you choose and receive the perfect safe for your needs. At Safe Deposit Shop, we protect what matters—from your order to your delivery and beyond.